Just a friendly chat about clients

Hi all you lovely people, so I was just wondering how everyone else handles their different client needs.

So today as an example, I had a client call and ask to add SSL to their 4 year old website, pretty easy to do, and took a few minutes on a free SSL certificate in cPanel.

I go check each page and notice that the Google Map and Google Directions no longer work, they were one so long ago, it was before Google started charging for it.

The site is very low traffic, probably 300 visitors a month, if that, and maybe 5 people are going to view the map each month.

Would you go through the hassle of getting the client to load up a google account, add a payment method to add the API service to it, considering this particular client is technically challenged and has to reboot her adding machine 4 times a day. Or do I just pay the probably tiny fee on their behalf each month.

Same thing applies for clients that upgrade from cPanel email accounts to Google for Business accounts. Do most of you charge to add the 5 DNS records, get the SPF working etc.
And what about migrating all their mailboxes and setting them all up on the Google Admin Dashboard. Most of which I do for free.

Just wondering how the rest of you work.

For me, if its a large monthly contract, I do not bother them, but when its a website you were paid for once 3 years ago etc.?

Community Page
Last updated: